FAQs

Find answers about ordering WAXMAN fitness equipment, delivery, returns, and product support. For help with a specific order or product, email support@waxmanusa.com or call 626-702-0966.

Orders and delivery

Where do you offer free shipping?

Shipping is free to the 48 contiguous United States. For Alaska, Hawaii, U.S. territories, or another destination outside that area, contact us before ordering to check whether delivery is available.

How can I check delivery timing or track an order?

For a delivery estimate before ordering, send us the product name and delivery ZIP code. If a tracking number has been provided, check the carrier’s tracking page for the latest update. Contact support with your order number and tracking number, if available, when you need help with a shipment.

Which payment methods can I use?

Check the payment options shown at checkout for your order. If an option does not work or you need help with a payment, contact us with the error message and order reference, if available. Do not send full payment-card numbers, card security codes, passwords, or bank-login details.

Can I change or cancel an order?

Contact us as soon as possible with your order number and the change you need. The available options depend on the order’s processing and shipping status. Wait for our confirmation before assuming the order has been changed or cancelled.

Returns and refunds

What is your return policy within 30 days?

You may request a free return within 30 days of receiving your order. The item must be returned in its original packaging. Contact support before sending it back so we can provide the return instructions and arrange return shipping at no cost to you.

What happens if I request a return after 30 days?

For a return requested more than 30 days after receipt, you are responsible for the return shipping cost. Contact support for the return destination and instructions before shipping. A refund is processed after the returned package has been received and inspected.

When will I receive my refund?

We inspect the returned package after it arrives and contact you about the refund status. Approved refunds are sent to the original payment method; your bank or payment provider may need additional time to post the credit. For an update, send support your order number and return tracking number.

What should I do if an item is damaged, incorrect, or missing parts?

Contact support with your order number, product name, a description of the problem, and clear photos. Keep the packaging and include the shipping label or affected part when relevant. If the problem could affect safe use, stop assembly or use until it has been assessed. See Shipping & Returns for the full process.

Equipment and support

How can I check whether equipment fits my space or existing setup?

Review the dimensions, package contents, and compatibility information for the exact product you intend to order. Allow room for assembly, access, and the movements you plan to perform. If a measurement or attachment fit is unclear, contact us with the product name, your available space, and the relevant rack or equipment measurements before ordering.

How can I get assembly help or ask about a replacement part?

Send support the product name, order number or proof of purchase, the relevant instruction step, and any part number or photos you have. Our team will review the issue and explain the next steps. Confirm the instructions before shipping any equipment or part to us.

What warranty applies to my product?

Any applicable warranty period, coverage, conditions, and exclusions depend on the product documents and terms supplied at purchase. Send your purchase and product details to support so we can review the request. See Warranty & Product Support; this FAQ does not create a separate warranty period.

Contact and privacy

How do I contact WAXMAN?

Email support@waxmanusa.com, call 626-702-0966, or use the Contact Us page. Include your order number or product name so we can identify the issue.

Business address: 19575 E Walnut Dr S, STE C16/C17, City of Industry, CA 91748-2368. Ask support for return instructions before sending a product or part; the correct destination will be provided for your request.

Where can I ask about my personal information?

Read our Privacy Policy for information about orders, contact messages, cookies, and website services. Email support@waxmanusa.com with the subject Privacy Request to ask about information associated with your account, order, or message.