Last updated: October 16, 2026

Contact WAXMAN for help with a product issue, assembly question, or applicable warranty coverage. Have your order details and product information ready so our team can review your request.

Check your product documents

Review the warranty or product documents supplied with your item, together with the information provided at purchase. Any applicable warranty period, coverage, conditions, and exclusions depend on those terms and the product involved.

A support request or submission of product details does not by itself confirm coverage or extend a warranty. This page explains how to request help and does not create a separate warranty period.

Prepare your request

To help us identify your purchase and product, please include:

  • Your order number or proof of purchase.
  • The product name and model or item number, if available.
  • The purchase date and where the item was purchased.
  • A clear description of the issue and when it started.
  • Relevant photos, including the product label and affected part.

Send only information relevant to the request. Do not include full payment-card details, account passwords, or bank-login information.

Describe the issue

Explain how the equipment was being used, what you noticed, and any troubleshooting already attempted. For assembly questions, include the instruction step and part number, if available.

If the issue could affect safe use, stop using the equipment until it has been assessed. Do not test suspected damage under load or improvise a repair. Keep the relevant packaging, instructions, and purchase records.

Contact product support

Email support@waxmanusa.com with the subject Warranty / Product Support. Include your order and product information so our team can review the request against the relevant purchase and product terms.

You may also call 626-702-0966 or visit Contact Us.

Business address: 19575 E Walnut Dr S, STE C16/C17, City of Industry, CA 91748-2368.

Ask for the appropriate instructions before shipping a product or part. The business address should not be assumed to be a warranty or return destination.

Keep your records

Keep your purchase record, support correspondence, photos, and any tracking information for an item sent according to support instructions. These details can help with follow-up questions.

For return shipping and refund information, see Shipping & Returns. This support process does not limit rights that apply under law.