Last updated: October 16, 2026

WAXMAN offers free shipping to the 48 contiguous United States. If you need to return an order, contact our support team before sending it back so we can provide the correct instructions.

Shipping

Shipping is free for orders delivered to the 48 contiguous United States. Alaska, Hawaii, and U.S. territories are outside this free-shipping area. Contact us before ordering if your destination is outside the 48 contiguous states so we can confirm whether delivery is available.

Check the recipient name, street address, apartment or unit number, and ZIP code before placing your order. If you need a delivery estimate or have a question about delivery arrangements for a large item, contact us with the product name and delivery ZIP code.

Tracking and delivery

When a tracking number is available, use the carrier’s tracking page for the latest shipment updates. If you have a delivery question, send us your order number and tracking number, if available.

If tracking shows a delivery that you cannot find, check the delivery location and ask anyone who may have accepted the shipment, then contact our team with the tracking details.

Free returns within 30 days

You may request a free return within 30 days of receiving your order. The item must be returned in its original packaging.

Email support@waxmanusa.com with your order number, product name, and the reason for the return. Our team will provide return instructions and arrange return shipping at no cost to you for a return requested within this 30-day period.

Please contact us before shipping the item. We will confirm the correct return destination and packing instructions. Keep your return tracking information and support correspondence.

Returns after 30 days

For a return requested more than 30 days after you receive the order, you are responsible for the return shipping cost. Contact our support team before sending the item so we can provide the return address and instructions.

A refund is processed after the returned package has been received and inspected. Keep the shipment tracking number and any shipping receipt for your records.

Damaged, incorrect, or incomplete orders

If an item arrives damaged, has missing parts, appears defective, or is different from what you ordered, contact us with your order number, product name, a description of the issue, and clear photos. Keep the packaging and include photos of the shipping label and outer carton when relevant.

For a missing part or assembly question, include the part number and the relevant step from the assembly instructions, if available. If the issue could affect safe use, stop assembly or use until the problem has been assessed. Our team will review your request and explain the next steps.

Inspection and refunds

After we receive the returned package, we will inspect it and contact you about the refund status. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to post the credit.

For a refund update, email us with your order number and return tracking number. Do not send full payment-card numbers, security codes, account passwords, or bank-login details.

Order changes

Contact us as soon as you need to change delivery details or request cancellation. The available options depend on the order’s processing and shipment status. A request does not by itself confirm that an order has been changed or cancelled.

Contact support

Email: support@waxmanusa.com
Phone: 626-702-0966
Business address: 19575 E Walnut Dr S, STE C16/C17, City of Industry, CA 91748-2368.

The business address is not automatically the return destination. Ask support for the correct return instructions before sending a product or part.

For product issues and applicable warranty coverage, see Warranty & Product Support. This policy does not limit rights that apply under law.