Developer Privacy Policy

Last updated: October 17, 2026

This notice describes information involved in maintaining waxmanusa.com, investigating technical problems, and supporting the website’s service integrations. Read it with the main Privacy Policy, which covers shopping, accounts, messages, and website measurement.

Scope

This page concerns the WAXMAN website and services connected with its operation. It does not describe a separate mobile application or a separate developer application on a social platform. If a service with a different scope is introduced, its information practices need to be explained for that service.

Information in technical support

A technical request can contain the sender’s name and email address, message subject, description of the issue, relevant page URL, and an account or order reference. Screenshots, product details, and error messages may help explain the problem. Website or provider records may also contain request times, IP addresses, browser and device information, session or transaction references, and diagnostic events.

Contact submissions can be kept in the website’s administrative records as well as related support correspondence, email systems, and backups. Information already associated with an order or account may need to be reviewed when the problem concerns that order or account.

Describe the steps that led to the problem and include information relevant to that issue. Before sending screenshots or diagnostic material, hide passwords, access tokens, payment-card details, and unrelated personal information. Do not post these details in public reviews or comments.

Use and access

Relevant information may be reviewed by authorized people maintaining or supporting the website and by providers involved in the affected service. It can be used to reproduce an error, identify the affected record or transaction, restore a feature, investigate misuse, and respond to the request. The information needed depends on the task.

Use the contact details published on this website for technical requests. Do not send an account password or bank-login details in a support message. A technical question does not require you to disclose unrestricted access to a personal device.

Website integrations

The website includes store and account functions, payment tools, contact-message handling, analytics and order measurement, and a Google map on the contact page. These functions can involve requests to external providers and information needed for the particular service.

For example, a payment provider can receive payment and technical information when its tool loads or is used; a map loads content from Google; and analytics tools can receive page or interaction information. An integration’s records and available controls depend on that provider. See the external services section of the Privacy Policy for provider links and the broader website context.

This notice describes technical support and website operation. It does not grant an outside developer permission to collect customer information or request private credentials.

Records and requests

Information used in an investigation may remain with the related support, account, transaction, or security records, including associated email and backup copies. Retention depends on the type of record, the issue, and applicable requirements. This page does not set a single deletion period for every technical record.

To ask about personal information in a technical support request, contact us with enough detail to identify the message or issue. Identity verification may be needed before information is provided or changed. The privacy request process and retention information in the main Privacy Policy also apply.

Contact

Email support@waxmanusa.com with the subject Developer Privacy, call 626-702-0966, or use Contact Us.

WAXMAN business address: 19575 E Walnut Dr S, STE C16/C17, City of Industry, CA 91748-2368.

We may update this page when the website’s technical services or support practices change. The update date appears above.