Privacy Policy

Last updated: October 17, 2026

This notice explains personal information connected with using waxmanusa.com, buying WAXMAN products, and contacting our team. The information involved depends on the pages and services you use.

Information you provide

Purchases and accounts

When you place an order or use a customer account, information can include your name, email address, telephone number, billing and delivery details, account information, items ordered, and payment or transaction references. The payment method and checkout features you use determine which payment details are involved.

Contact messages and product support

When you use a contact form, email us, or ask for order or product support, we receive the details you provide. These may include your name, email address, subject, message, order number, and relevant product details or photos. Contact messages can be stored in the website’s administrative records and in related support correspondence, email systems, and backups so the team can review and follow up on the request.

Sending a contact or support request does not sign you up for the separate newsletter. Include only information needed for your request.

Email subscriptions

If you choose to submit your email address through a newsletter sign-up, that address is used for the updates requested through that sign-up. You can ask to stop those messages by contacting support or using an unsubscribe option provided in a message.

Reviews, comments, and photos

If you submit a review or comment using a feature available on the website, the form details and public display name may appear with the published content. Technical information associated with the submission may be used to moderate it and investigate spam or misuse. Avoid posting private order details in public content.

Photos or screenshots you send may contain other people’s details, location metadata, or information about your device. Remove information that is not relevant before sharing them.

Website data and cookies

Website requests and service tools can involve your IP address, browser or device information, page URL, referring page, request time, session information, and error or interaction records. Cookies and similar technologies support functions such as customer sign-in, shopping sessions, remembering choices, and website measurement.

The website includes Google tags for analytics and event measurement. These tools can receive page and interaction information, browser or device details, identifiers, and technical request information. See how Google uses information from sites that use its services and Google’s Privacy Policy.

The store also uses order-attribution features to understand how visitors reach the website before a purchase. Information can include a referring website, campaign information in the link used to arrive here, entry pages, device type, and session activity associated with an order.

Uses and recipients

Information is used to run the store and customer accounts, handle payments and delivery, respond to messages, review product issues, manage returns and refunds, and keep related business records. Technical and measurement information helps identify website faults, understand visits and order sources, and investigate misuse.

Relevant information may be handled by WAXMAN team members and providers supporting hosting, website maintenance, payments, shipping, communications, and related services. For example, delivery requires shipment details, and a support investigation may require an order reference and the message describing the problem. The information involved depends on the task and provider.

Records may also be used or disclosed when needed to respond to applicable obligations, address disputes, or investigate fraud and security issues.

External services

Payments

Pages with payment tools can load provider resources before a payment is completed. These tools may involve payment providers such as Stripe, WooPayments, or PayPal, depending on the checkout option used. A provider can process payment-method details, transaction information, relevant billing or contact details, and technical information for the payment and associated security checks. Review the options shown for your order and the relevant provider’s notice, including Stripe’s Privacy Policy, Automattic’s Privacy Policy, and PayPal’s Privacy Statement.

Maps and external links

The Contact Us page includes a Google map. Loading the embedded map sends a request to Google, which receives technical information such as your IP address and browser or request details and may use cookies or other technologies according to its own settings and policies. Opening the map or following another external link takes you to that provider’s service. See Google’s Privacy Policy for the map service.

Records and retention

How long a record is held depends on the information and its purpose. Order, account, contact, support, transaction, and security records may be kept to provide the service, follow up on issues, maintain business records, resolve disputes, and meet applicable obligations. Related copies can also exist in email systems and backups.

A request to delete information is reviewed in the context of the records involved. Some information may need to remain for transaction, administrative, security, or applicable recordkeeping reasons; removing a record from an active system does not necessarily remove every backup copy at the same time.

Choices and privacy requests

You can contact us to ask about access to, correction of, a copy of, or deletion of personal information connected with your use of this website. Tell us which account, order, published content, or support message the request concerns. We may need to verify your identity before providing or changing information. Requests are handled according to the information held and applicable requirements.

Your browser settings can help you inspect, block, or remove cookies. Blocking cookies or service resources can affect shopping, sign-in, payment, or map features. Google provides a Google Analytics opt-out browser add-on for supported browsers. This tool addresses Google Analytics; it does not control every other website service.

For information processed directly by an external provider, you may also need to use that provider’s privacy controls or request process. Contact support if you need help identifying the service involved.

Protecting your information

Keep account passwords private. Do not send full payment-card numbers, card security codes, bank-login details, passwords, or access tokens in contact messages or public comments. Hide unrelated personal information before sending a screenshot. Contact us promptly if you suspect misuse involving your account or a message claiming to be from WAXMAN.

Contact and updates

For a privacy question or request, email support@waxmanusa.com with the subject Privacy Request, call 626-702-0966, or use Contact Us.

WAXMAN business address: 19575 E Walnut Dr S, STE C16/C17, City of Industry, CA 91748-2368.

Our Developer Privacy Policy provides additional context for website maintenance and technical support. This notice may be revised as website services or information practices change; the update date appears above.